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Ford Power-Up Software Update 6 Released (Updated April 30)

We are now beginning the roll out of Ford Power-Up 6 software updates to our customers in Europe. Details of which can be found later in this post. Please read this first for Ford Power-Up 6 To ensure a smooth delivery of these updates we strongly re...

Rob by Staff
  • 114337 Views
  • 315 replies
  • 35 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 13497 Views
  • 75 replies
  • 6 kudos

Welcome to our new members!

Thank you to all the new members who have recently joined. Please take a look around and ask any FordPass questions within the Chat area. Tips and guidelines can be found on the 'Getting Started' section of the home page If anything isn't clear, you ...

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Darren by Community Manager
  • 13909 Views
  • 2 replies
  • 9 kudos

Charge Status notifications not working

Mustang Mach-E 2021 Since upgrading to the iPhone 14 Pro with iOS 16 (currently running iOS 16.0.3) I’m not receiving the Charge Status notifications. I’m receiving SecuiAlerts, but would have liked ‘Charge complete’ and ‘Cabin temperature ready’ not...

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Hardbyte by Learner Driver
  • 1037 Views
  • 1 replies
  • 0 kudos

Resolved! Securialert not working. Vanished from FordPass app

Anybody having any issues with securialert not working? Had to do a master reset on my 22 raptor Sync4 system and now there is no option for the alerts or to turn them on. It just disappeared on the app. Any help would be appreciated. Thanks.!

Bajaking by Learner Driver
  • 10438 Views
  • 17 replies
  • 0 kudos

BlueOval™ Charge Network Survey

Hello FordPass Community members! If you currently drive a Ford Mustang Mach-E, you can help improve the public charging customer satisfaction regarding finding, accessing, and paying for charging through FordPass. The survey should only take 5-to-10...

Rafael by Product Owner
  • 4739 Views
  • 6 replies
  • 2 kudos

SYNC 3 Map Up Date and SYNC 3 not updating

After 5 years I decided to buy the map update with the USB stick. When I tried to load it an error reading came up and stated the there was a software compatibility issue. I checked and my SYNC 3 software has never been updated. I went online to down...

Resolved! Ford Pass App stopped working after iOS 16 iPhone update

FordPass app worked great until I made the mistake of updating my iPhone to iOS 16. Has anyone else had this problem and if so is there a fix or do we have to wait for Ford to update the app? It will not boot up and just shows the Ford insignia.