Chat
Join in the conversation around FordPass topics
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Ford Power-Up Software Update 6 Released (Updated April 30)

We are now beginning the roll out of Ford Power-Up 6 software updates to our customers in Europe. Details of which can be found later in this post. Please read this first for Ford Power-Up 6 To ensure a smooth delivery of these updates we strongly re...

Rob by Staff
  • 119282 Views
  • 323 replies
  • 35 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 13985 Views
  • 75 replies
  • 6 kudos

Welcome to our new members!

Thank you to all the new members who have recently joined. Please take a look around and ask any FordPass questions within the Chat area. Tips and guidelines can be found on the 'Getting Started' section of the home page If anything isn't clear, you ...

dmills27_3-1638873723144.png
Darren by Community Manager
  • 13922 Views
  • 2 replies
  • 10 kudos

Bug Report: Car profile randomly gets stuck on Guest

Ever since my 2022 MME updated to Powerup 3.5.3.3 sporadically, when I start the vehicle, the profile will be set to guest, and the profile cannot be changed. Usually the car will immediately select my profile based on the PAAK. When this happens non...

Resolved! Frost warning on IPC

Hi @Ikenna,Why do some Mach-E’s have the frost warning snowflake on the drivers IPC and some (like mine) do not, when the temperature drops below 4 degrees C?I would have thought that this was a standard feature across all models?

Barry72_0-1672238390732.jpeg
Barry72 by Experienced Driver
  • 2962 Views
  • 5 replies
  • 0 kudos

Resolved! Departure Times

Hi, we're aware of an issue where some users get an error message when trying to set Departure Times (via Charge Settings) within the app. Whilst we work on a resolution please use your in-vehicle settings to manage this if you are affected.

Ikenna by Community Manager
  • 2379 Views
  • 1 replies
  • 0 kudos

Remote Start & Rear Screen Defrost

When I use remote start through fordpass the front windscreen defrosts and the steering wheel & heated seats come on, however the rear screen does not defrost unless you manually press the button on the screen once in the car and the passenger heated...

Davcas by Experienced Driver
  • 1864 Views
  • 3 replies
  • 0 kudos

Resolved! Securialerts notifications not been sent

I can remote start , open doors with ford pass app on my Iphone. However recently my securealerts are not pushing notification to the ford pass app. I have uninstalled the app, reset the ford pass on the dash and still no notifications

roberthf by Learner Driver
  • 2885 Views
  • 1 replies
  • 0 kudos