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Ford Power-Up Software Update 6 Released (Updated April 30)

We are now beginning the roll out of Ford Power-Up 6 software updates to our customers in Europe. Details of which can be found later in this post. Please read this first for Ford Power-Up 6 To ensure a smooth delivery of these updates we strongly re...

Rob by Staff
  • 139538 Views
  • 363 replies
  • 37 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 16188 Views
  • 76 replies
  • 6 kudos

Welcome to our new members!

Thank you to all the new members who have recently joined. Please take a look around and ask any FordPass questions within the Chat area. Tips and guidelines can be found on the 'Getting Started' section of the home page If anything isn't clear, you ...

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Darren by Community Manager
  • 14014 Views
  • 2 replies
  • 11 kudos

Resolved! Kuga PHEV Intelligent Speed Limiter

One for the software engineers. My Intelligence Speed Limiter is not so intelligent. It picks up lower speed limits from adjacent or joining roads and slows the car down accordingly. Whilst driving on a 30mph road and passing a 20mph zone on the left...

DaveA by Learner Driver
  • 15736 Views
  • 5 replies
  • 0 kudos

Scheduled outage this weekend

We're carrying out important maintenance to our service network between 2pm on Saturday 30th April, and 2pm on Monday 2nd May. During this period, certain remote features and services may become disrupted. You may not be able to register a new Phone ...

Ikenna by Community Manager
  • 2342 Views
  • 6 replies
  • 0 kudos

Resolved! Mach-E OTA Failure

Hi there,My car has twice tried to install SYNC version 1.71 and has failed on both occasions, when I go into my settings, it shows my current SYNC version as "--". Will this rectify itself or will I need to get my car booked into a dealership?

Barry72 by Experienced Driver
  • 23493 Views
  • 14 replies
  • 0 kudos

Resolved! Charging

I have my Mach E set to charge to 90% between midnight and 6AM (super off-peak rates). When I press “charge to 100%” in the FordPass app (before midnight), is it supposed to wait until my programmed start time (midnight) and THEN charge to 100%? Or d...

MachEbh by Mile Burner
  • 2069 Views
  • 1 replies
  • 1 kudos

Securialert

Hi, I turned on Securialert and everything was fine, I didn't mind the number of messages because my car was being "looked after"But it isn't sending the messages any more, I still get Journey messages and if I open the App they are shown there, but ...

Geofft21 by New Driver
  • 987 Views
  • 0 replies
  • 0 kudos