New 5.0 Update: App doesn't get past blank white screen

[brysonadcock]

I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what. 

I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers? 

[Jd01]

Having a similar issue, vehicle icon loads but the buttons for remote start, lock/unlock don’t load. Also location for finding vehicle returns “unavailable”. Vehicle does start when using the scheduled remote start function.

any help from the devs would be great.

[lu]

Hey @brysonadcock and @Jd01 , the team is actively looking into the issue. Could I trouble you to DM me your FP account, VIN, app version, platform, and a screenshot of the white screen? Terribly sorry about that. We will fix the issue as soon as we can. 🙏

[brysonadcock]

Thank you for the response. I DMed you the requested info. 

[Tarasmith]

So I need some help getting pass the white screen if anyone can help