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Ford Power-Up Software Update 6 Released (Updated April 30)

We are now beginning the roll out of Ford Power-Up 6 software updates to our customers in Europe. Details of which can be found later in this post. Please read this first for Ford Power-Up 6 To ensure a smooth delivery of these updates we strongly re...

Rob by Staff
  • 114522 Views
  • 316 replies
  • 35 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 13518 Views
  • 75 replies
  • 6 kudos

Welcome to our new members!

Thank you to all the new members who have recently joined. Please take a look around and ask any FordPass questions within the Chat area. Tips and guidelines can be found on the 'Getting Started' section of the home page If anything isn't clear, you ...

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Darren by Community Manager
  • 13910 Views
  • 2 replies
  • 9 kudos

Resolved! What software version do I have on my 2022 Mach E GT

I am perplexed after reading various Social Media posts about various software versions and updates on Mach E’s. I was not able to ascertain which software version on my 2021 AWD ER as the Sync 4 screen merely told me that my software version was up ...

DavidK by Experienced Driver
  • 29914 Views
  • 4 replies
  • 0 kudos

Connect Modem & network issues

Hi, Just swapped my puma for a brand new one and cannot activate the vehicle in the app.Dealer advised that Ford had some 'network issues' and to keep trying.Checked my Sync screen & no modem serial number is shown.Connect settings show as 'cannot be...

PaulM by New Driver
  • 5195 Views
  • 9 replies
  • 1 kudos

Unknown OTA update

I received an OTA update notification on SYNC. The update was successful but the details show the same version I had before and I had no OTA alert in Ford Pass app. No evident changes in SYNC too.Is there a way to see what was it for?

Aulander by Skilled Driver
  • 27449 Views
  • 2 replies
  • 0 kudos

Resolved! Android App rendered useless by cookie request.

I have two Android phones, and use the app on both - to connect to a Mustang Mach-E. Since opening the app today, it has started blocking the whole screen with a request to accept in-app cookies, and then, even after you have clicked "Accept", simply...

Roddydoddy by Experienced Driver
  • 16109 Views
  • 7 replies
  • 0 kudos

Departure Time not working!

We have gone from incorrect settings to now departure time not working at all! it saves and shows in the App but doesn’t work. Come on Ford! This is going from bad to worse.

DaveC by Skilled Driver
  • 42175 Views
  • 5 replies
  • 0 kudos