Connect Modem & network issues

[PaulM]

Hi,

Just swapped my puma for a brand new one and cannot activate the vehicle in the app.

Dealer advised that Ford had some 'network issues' and to keep trying.

Checked my Sync screen & no modem serial number is shown.

Connect settings show as 'cannot be displayed at the moment. Please try again later.'

3 days later & no change- have tried the App Chat & emailed Ford Customer Services- no answers, so can you tell me what's going on?

[PaulM]

From Ford Twitter:

'Hi Paul, We are currently experiencing issues on some vehicles related to connectivity functionality, the team are aware and are investigating.

This may affect FordPass activation, and remote command functionality We will update you ASAP once we know more. Apologies for the inconvenience.'

4 days now!!

[Ikenna]

Hey @PaulM, just so you know we are investigating this and we do apologise for the inconvenience. This is being thoroughly investigated. 

[PaulM]

Thanks Ikenna.

7 days now! Getting desperate for live traffic at least, no ideas on an eta for resolution?

[PaulM]

Any news on this?

10 days now for me, and interest is high on twitter and other chat rooms.

Any news would be gratefully received?