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Ford Power-Up Software Update 6 Released (Updated April 30)

We are now beginning the roll out of Ford Power-Up 6 software updates to our customers in Europe. Details of which can be found later in this post. Please read this first for Ford Power-Up 6 To ensure a smooth delivery of these updates we strongly re...

Rob by Staff
  • 116255 Views
  • 316 replies
  • 35 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 13705 Views
  • 75 replies
  • 6 kudos

Welcome to our new members!

Thank you to all the new members who have recently joined. Please take a look around and ask any FordPass questions within the Chat area. Tips and guidelines can be found on the 'Getting Started' section of the home page If anything isn't clear, you ...

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Darren by Community Manager
  • 13914 Views
  • 2 replies
  • 9 kudos

MY21 All updates including 5.1.1 but never had Alexa

Today I received OTA 5.1.1 and have had all previous 3 and 4 updates. During the 3 updates it said I was now Alexa ready and it would appear on my Sync shortly (or words to that effect). However It has never appeared. I have searched all menus for it...

Glaekit by Learner Driver
  • 390 Views
  • 2 replies
  • 1 kudos

Display brightness resets after every update

Just a small bug report... on my Mach-E, after literally every update, my IPC brightness is reset to the maximum brightness. I don't know if it's something around the driver profile, or the value just isn't saved right, or what...

Kuga PHEV Charging Issues

Had my Kuga for months, everything had been working fine. Since end of October it’s not been charging properly. It randomly adds in scheduled times into the FordPass app & the vehicle. Despite me continually resetting to charge when plugged in. The v...

MY21 updates

Well, finally started receiving OTA's. Got 4.2.2.1 on Friday with the UI updated screens. First impressions, not bad.Got 4.2.4 yesterday. Nothing noticable. Waiting on the 5 now.

Bug: Departure Times always fail (Mach-e)

Hi all, I've tried 4 times now to set departure times via the FordPass App. Whenever I return the next day, the settings I set are erased. This means my car is not warming up / preconditioning ahead of time whilst plugged in.