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Ford Power-Up Software Update 6 Released (Updated April 30)

We are now beginning the roll out of Ford Power-Up 6 software updates to our customers in Europe. Details of which can be found later in this post. Please read this first for Ford Power-Up 6 To ensure a smooth delivery of these updates we strongly re...

Rob by Staff
  • 121653 Views
  • 329 replies
  • 36 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 14340 Views
  • 75 replies
  • 6 kudos

Welcome to our new members!

Thank you to all the new members who have recently joined. Please take a look around and ask any FordPass questions within the Chat area. Tips and guidelines can be found on the 'Getting Started' section of the home page If anything isn't clear, you ...

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Darren by Community Manager
  • 13939 Views
  • 2 replies
  • 10 kudos

Resolved! Departure Times

Hi, we're aware of an issue where some users get an error message when trying to set Departure Times (via Charge Settings) within the app. Whilst we work on a resolution please use your in-vehicle settings to manage this if you are affected.

Ikenna by Community Manager
  • 2391 Views
  • 1 replies
  • 0 kudos

Remote Start & Rear Screen Defrost

When I use remote start through fordpass the front windscreen defrosts and the steering wheel & heated seats come on, however the rear screen does not defrost unless you manually press the button on the screen once in the car and the passenger heated...

Davcas by Experienced Driver
  • 1875 Views
  • 3 replies
  • 0 kudos

Resolved! Securialerts notifications not been sent

I can remote start , open doors with ford pass app on my Iphone. However recently my securealerts are not pushing notification to the ford pass app. I have uninstalled the app, reset the ford pass on the dash and still no notifications

roberthf by Learner Driver
  • 2893 Views
  • 1 replies
  • 0 kudos

Software Update 22P25 PROBLEM!

Hello @Ikenna & @Darren It’s a reported earlier I just had this update 22P25 done by the dealer, along with updating my IPC module. Yes I now have EV Data details in my FordPass App, BUT now the proximity sensor for the key that gives feedback when a...

JasIII by Skilled Driver
  • 2080 Views
  • 2 replies
  • 0 kudos

Third party api blocking

@Ikenna I have read on the Mach e forum that third party api’s are being blocked by Ford. im on intelligent octopus for my electricity and they use a third party api to control the charging of the Mach e when plugged in however with Ford pass being s...