Intelligent Octopus Tariff – Mach-E integration

[Darren]

Hi all,
We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affected Octopus should have reached out to you via email asking for some further information - this step is needed in order for them to connect you and to avoid getting locked out of FordPass again in the future.

For those who haven't requested to have their FordPass access unrestricted you can do this via our customer relations centre HERE Or alternatively through FordPass in the help section under account. 

Note: If you haven’t received the email, or have any issues with Intelligent Octopus in general IT should be raised directly with them.

We are working on ways to improve this process in the future and will give an update here in the new year.

You may also be interested to hear that Ford and Octopus are also now working more closely on home install options as can be seen here.. Get an EV charger with Octopus Energy | Octopus Energy

More info here: https://www.ford.co.uk/hybrid-electric/charging/home-charging

[Darren · Accepted solution]

Hi All,
I just wanted to put a clarifying post for Intelligent Octopus customers. The process we recently put in place was done so through listening to your feedback. We had already been working with Octopus to come to a solution on this and that process has been progressing well; however there are still some steps to tackle to get this over the line which will hopefully be at the start of next year.

To address this in the meantime, and bridge the gap we have put in an optional interim process, although more manual, we felt that it was a positive step to give our customers options now.

The steps to avoid blocking on your FordPass account are as follows:

1. Octopus have a record of all Ford customers and should have sent/be sending you an email asking for some further information– this step is essential and you must complete and return. If you haven’t received this you must contact Octopus to initiate.
2. This info forms an official record and will ensure your account is not locked in the future
3. The process can take up 2 business days currently so there is a risk within this period that accounts can be blocked, or an un-block undone
4. Once two business days has past if you haven’t been blocked you should be able to continue without issues.

5. if your account is blocked then you will need to contact the FordPass app team to initiate an unblock.

I hope this helps, and I would advise that anyone who is unhappy with the above process waits until the new year when we have the finalised version in place.

[Boltonmackem]

I've had my IO working brilliantly with the workaround since November. Just had the 4.2.2.2 software upgrade, and now the IO doesn't recognise that I've plugged the car in. After an hour charging at full cost,I had to disconnect my car and reregister it with IO to get the smart charging to work again. The following day it did it again and I've had to reregister the car a second time in two days!!!!

[Darren]

Hi, can I just check if your FordPass app is enabling login and functioning? 

[Lucy]

I replied to this via my phone too, but just confirming my FordPass app is working fine. I can log in and out. Octupus seem to be having difficulties - we've now filled in the form they provide to give them permission to access FordPass four time and counting.

[Boltonmackem]

Hi Darren, it logs in fine since I registered the email address with Octopus - which is handy seeing as though i've had to log back in twice in two days to 're register' my car - otherwise the IO app doesnt recognise that my car is plugged in. Previously has been working fine (although slow - twenty mins to recognise some times) but yesterday it hadnt recognised my car after an hour and a half.

[Darren]

Hi, we have made a few checks this end and there isn’t anything showing as an issue. The software updates are independent of the IO integration so that may be coincidental only. Octopus will need to look into this for you from their end unfortunately.