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on 28 October 2022 09:17 9
I got a SYNC update at the dealer and now my Ford account - Connected services shows Alexa Built-in waiting for activation but no button to do it. On the SYNC screen no Alexa icon to touch.
Is there a way to activate Alexa?
Solved! Go to Solution.
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on 12 November 2022 03:25 15
I did a SYNC master reset and Alexa icon showed up, now Alexa Built-in is fully activated.
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on 02 December 2022 12:05 24
Thanks Aulander!
Just came from Dealer after FDRS software updates last week.
Even still I’m on
Version: 22177_Product Revision;473
🤔
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on 02 December 2022 08:54 8
I got SYNC version 22177 after OTA 22-PU0706-SCH-POPA, then I had a 15 GB update at the dealer and I got SYNC version 22228 plus all the most recent OTAs features up to Power-Up 3.6.1. You should check if this update is available for your VIN too.
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on 02 December 2022 09:47 9
Thanks for the info! Interesting. My last OTA Power- Up update show is OTA 22-PU0706-SCH-POPA, Customer Service had me bring into the Dealer last week for the recall 22P25 and included updating the IPC module.
Dealer said updating anything else was chargeable. I will look into if 3.6.1 is available for my MY21 Job1
BTW: Have you seen all the updates available in the USA. Not only Alexa, but Netflix, YouTube, etc. with the 2023 Sync update coming!
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on 02 December 2022 01:26 13
I had the update for free. It is not only 3.6.1 but a big 15 GB update that includes all the latest OTAs.
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on 02 December 2022 08:00 20
I think I know what’s up(?)Are you perhaps in the USA? If so you know the frustration,I’m in the UK and this is the sad state of affairs here with Ford, both with Customer Service and Technical Support from Ford for Mach-E’s purchases here. Lot’s of lip service, from untrained customer service agents, and virtually non-existent technical replies. We remain 12-18 months behind the USA.
