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Forum Posts

📢 Update on the FordPass Community 📢

Hey everyone, We have to share some bittersweet news. Since launching in late 2021 and building this amazing community, we're saying goodbye to the FordPass Community at the end of July. We plan on taking the insights and format of this pilot to impr...

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Ikenna by Community Manager
  • 899 Views
  • 17 replies
  • 2 kudos

Ford Power-Up Software Update 6 Released (Updated July 5)

We are rolling out Ford Power-Up 6 software updates to our customers in Europe. Please read this first To ensure a smooth delivery of these updates we strongly recommend: Please check your ‘Automatic Software Updates’ setting. If you haven’t already ...

Rob by Staff
  • 166684 Views
  • 401 replies
  • 39 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 17281 Views
  • 76 replies
  • 6 kudos

Resolved! Pass Error

 Anyone else getting this?

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Geofft21 by New Driver
  • 2314 Views
  • 3 replies
  • 0 kudos

Outage

Is there an outage with FordPass today? I just bought a new car, when I try to add it on my app - it says FordPass isn’t responding- try again later. My dealer was also trying to show me how to start his car from the app using his phone - and his app...

SecuriAlert and Journey Recording

The SecuriAlert and Journey Recording are still quite intermittent. They do not register every time.

DaveC by Skilled Driver
  • 740 Views
  • 0 replies
  • 1 kudos

App info

My app has not updated the mileage or the fuel /oil life /tyre pressure since the 26th of January, live traffic works now and again takes ages to load gave with it now wast of time

Philb by Learner Driver
  • 11216 Views
  • 1 replies
  • 1 kudos

Vehicle data update

I am unable to update my vehicle data on the app.Still showing odometer, fuel level from march 2021.Any ideas.

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CR5172 by Learner Driver
  • 1435 Views
  • 2 replies
  • 0 kudos