Some FordPass features will be discontinued...

[Darren]

We are planning major improvements to FordPass this year to enhance the app’s performance and customer experiences in the long term. 

As part of this, we are removing some features but will continue to support and improve all of our most popular features such as remote vehicle starting and unlocking as complimentary features.’

Q&A:

Q: What is AppLink for FordPass?

A: AppLink is a framework that allows a deep link from the SYNC system in your car to the FordPass app. Specific features such as 'Journeys' and 'Send to Vehicle' rely on AppLink to work. The AppLink connection is initiated via USB, phone to the vehicle.

Q: Which EU models are affected?

A: All vehicle lines will be affected by this change. All non-connected vehicle lines will see the most reduction in features. (a Non-connected vehicle is one that doesn’t have  FordPass Connect )

Q: Which features are affected?

A: 

Fuel Report 

Live Traffic

Vehicle Health Alerts

Oil Level

Fuel Level

Milestones

Tyre Pressure

Odometer

However if you have FordPass Connect  then you will still have these features.

Q: What are the most popular features on FordPass that will be lost?

A: Journeys and Fuel Report are the most popular features on the app that will no longer be available to users.

Q: Have you reached out to EU customers regarding this?

A: We sent communications to all customers on 16th May via an in-app message.

Q: Does the removal of find Parking and Fuel affect my ability to find chargers (Mach-E Only)? 

A: No, find Charging points will remain in the Map feature. It’s only finding fossil (traditional) fuel stations that are being removed. Helping Mach-E owners find charging stations with useful filters (speed, within BlueOval Charge Network) remains a top priority for the app.

Q: Does the removal of Journeys mean I no longer have the ability to plan my trips (Mach-E Only)?

A:  EV Trip Planner will stay in the app, so you can still pre-plan your journeys. Trip Planner is a separate feature from Journeys. 

Q: I am correct in thinking I can no longer send a destination to the vehicle? 

A:  On all vehicles excluding Mach-E this is correct. For Mach-E specifically, users have similar send to vehicle capability through Trip Planner which will remain. Mach-e drivers will also still be able to find chargers.

Here are some other links to help.

How do I get started with FordPass Connect? - FordPass Community

How can I activate FordPass Connect? - FordPass Community

[Samwc11]

To be honest , the fordpass app has gotten worse and worse since I’ve had it . Useful features disappear and it is now so unreliable it’s basically useless 

[balalasnikos]

I am completely agreed with you. It becomes useless, after removing "journeys". It works when I decided to buy a car. It was looking nice a while. I want it, back !!!!!!!

[Bmneilson]

This was the worst update ever.. they must have started the meetings with “how can we make this app worse”.. journeys was probably the most useful part about the app after the ability to lock/unlock and see where it’s at.