No activate in fordpass app and no fordpass connect tile, the dealer told me that I don't have a modem while I see an esn number on the sync 4 screen and maps work normally , is the modem for fordpass connect different?
You will need a dealer to inspect the vehicle to confirm this, which it sounds like they have already done. If you have any doubts or concerns regarding their findings, I would recommend talking to your local Ford Customer Assistance Center.
