Intelligent Octopus Tariff – Mach-E integration

[Darren]

Hi all,
We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affected Octopus should have reached out to you via email asking for some further information - this step is needed in order for them to connect you and to avoid getting locked out of FordPass again in the future.

For those who haven't requested to have their FordPass access unrestricted you can do this via our customer relations centre HERE Or alternatively through FordPass in the help section under account. 

Note: If you haven’t received the email, or have any issues with Intelligent Octopus in general IT should be raised directly with them.

We are working on ways to improve this process in the future and will give an update here in the new year.

You may also be interested to hear that Ford and Octopus are also now working more closely on home install options as can be seen here.. Get an EV charger with Octopus Energy | Octopus Energy

More info here: https://www.ford.co.uk/hybrid-electric/charging/home-charging

[Darren · Accepted solution]

Hi All,
I just wanted to put a clarifying post for Intelligent Octopus customers. The process we recently put in place was done so through listening to your feedback. We had already been working with Octopus to come to a solution on this and that process has been progressing well; however there are still some steps to tackle to get this over the line which will hopefully be at the start of next year.

To address this in the meantime, and bridge the gap we have put in an optional interim process, although more manual, we felt that it was a positive step to give our customers options now.

The steps to avoid blocking on your FordPass account are as follows:

1. Octopus have a record of all Ford customers and should have sent/be sending you an email asking for some further information– this step is essential and you must complete and return. If you haven’t received this you must contact Octopus to initiate.
2. This info forms an official record and will ensure your account is not locked in the future
3. The process can take up 2 business days currently so there is a risk within this period that accounts can be blocked, or an un-block undone
4. Once two business days has past if you haven’t been blocked you should be able to continue without issues.

5. if your account is blocked then you will need to contact the FordPass app team to initiate an unblock.

I hope this helps, and I would advise that anyone who is unhappy with the above process waits until the new year when we have the finalised version in place.

[Darren]

Hi @ldhondt - if the service you mention requires you to share your FordPass credentials then it is likely that it has triggered a lock on your account as per the FordPass T&C’s . In this instance you would need to remove any associated services and contact the app team to unlock you account 

[TWaddy]

I have completed form with Octopus and it has been longer than 48 hours. To link the car back to the Octopus Intelligent app I need to add my FordPass password. The last official email I had from Ford was if I do this my FordPass access will be permanently deleted having been blocked previously.
Do I now ignore the email from Ford to link the vehicle on the app or is it an alternative process. 

[Darren]

Hi, I will reach out to you via DM 

[StuartG]

Hi

I'm another Ford Mach-e owner who has been caught in this.  My current position is this:-

1. I got my FordPass account unblocked (for the 2nd time) last week.
2. I wait 2 days until logging in again.
3. I then contact Octopus to ask for an email to submit my FordPass email to.  Which I do.
4. I then wait 2 more days.
5. I try reconnecting my Mach-e on the Intelligent Octopus app at the weekend I get as far as entering my Fordpass email and password then get an error message:-
   
6. And yes, it is the correct email and password I entered.
7. I spoke to Octopus today who said as no devices are registered with them it is not an issue with them.
8. I then spoke to Fordpass who offered to get IT to do a force reset of my password (which is still working OK) but were of the opinion that as I am doing this through the Octopus app it is not an issue with Ford.
9. Oh, and the password reset may take 2 days to be sent.

I fear that I am going to get caught in the middle with Ford and Octopus blaming each other!

If anyone has had a similar error message when trying to register their car with Intelligent Octopus and found a solution I would be very grateful!

Thanks

[Lennox476576]

Not quite the same but I am trying to get reconnected to IO having registered my email with them and checked with Ford that I'm "on the list". It took me three or four attempts to get past the stage you are at and get the car recognised on Octopus. Now I've managed that I can't get the Test Charge completed so still can't use IO properly so am only charging overnight. I had a problem doing the Test Charge originally but got it to work after a few attempts  but this time I've tried probably 20 times with no success so have raised it with Octopus as i think it's an issue at their end !!