Remote start and Securialert features disappeared after service

[RW]

Had my 2021 Ranger serviced yesterday at a Ford dealer, when I got it back Securialert was no longer available in FordPass or FordPass Pro. 
I subsequently removed the vehicle and added it again and now remote start is missing too. 
I have enabled the connected services in the vehicle. 

Any help appreciated. 
Rob

[Ikenna]

Hi @RW, could you please raise this via the "Chat" option in the app? Our Guides will help troubleshoot this for you first.

@Jack hey, have you come across this before by any chance?

[Jack]

Hey @RW & @Ikenna - Without the vehicle being reset I have not encountered it unenrolling for the service in the past, it's quite possible that there was an outage in one of our cloud services that connect up to FordPass.

Now that you went ahead and removed the vehicle and then re-activated it , it would force the enrolment to start over. If you feel comfortable sharing you VIN in a private message to me then I can go ahead and check on the enrolment status and start to work out what's going on with your app

thank you, hoping we can resolve this relatively quickly for you 🙂