New 5.0 Update: App doesn't get past blank white screen

[brysonadcock]

I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what. 

I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers? 

[Joykiller]

Im still having the issue. I DM’d you twice. 

[Graniello]

 this is all I get, a white screen. Deleted and reinstalled several times. Please provide information on how to fix this issue 

[lu]

Hey all, the 5.0.1 fixed the issue where remote controls like lock/unlock/remote start/climate didn’t load. Unfortunately, that doesn’t fix the issue where the entire screen is blank. The team is actively investigating the issue. Sharing your VIN and account info would help us gather more data to triage the issue more effectively. I will provide an update once a root cause is identified and a fix is available. I am very sorry about the trouble. 🙏

[lorianne123]

I sent you mine privately. Did you get it?

[lu]

Yes and thank you! Your info was passed to the team yesterday.

(I reached the maximum number of private messages that I can send out yesterday. Sorry about that)