cancel
Showing results for 
Search instead for 
Did you mean: 

New 5.0 Update: App doesn't get past blank white screen

brysonadcock
New Driver

I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what. 

 

I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers? 

1 ACCEPTED SOLUTION

lu
Staff
Staff

Hey all, we've just published a hotfix for iOS users with FP 5.0.1 in the app store a bit earlier today. Please upgrade to the latest version and give it a try. If the issue still persists for you, could you please DM me your VIN and FP account?

Lu - FordPass Product Manager

View solution in original post

66 REPLIES 66

Bmccabe29
Learner Driver

I would be happy to try. Email is Brian.mccabe@rogers.com

Lu - I’m willing to try it.  You can reach me via James.findley11@yahoo.com

 

thanks

Thank you all so much for sharing the emails. We are really grateful and appreciate it. We are targeting to release a TestFlight build tomorrow. I will keep all of you informed here. 

Lu - FordPass Product Manager

I would like to try the test flight. 
vmpawpcmp4@gmail.com

defantiro
Learner Driver

I will also be happy to try it.  My email is Rosanna_defanti@hotmail.com.  Thanks !