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New 5.0 Update: App doesn't get past blank white screen

brysonadcock
New Driver

I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what. 

 

I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers? 

1 ACCEPTED SOLUTION

lu
Staff
Staff

Hey all, we've just published a hotfix for iOS users with FP 5.0.1 in the app store a bit earlier today. Please upgrade to the latest version and give it a try. If the issue still persists for you, could you please DM me your VIN and FP account?

Lu - FordPass Product Manager

View solution in original post

66 REPLIES 66

Hi @lu I have 5.0.2 and this issue still is persisting. What can I do?

ll-escape
New Driver

Same for me.  2017 escape.

Apenny78
Learner Driver

I am still having the  issue using 5.0.2  update. @lu  2019 Fusion 

IMG_4887.png

2019 Fusion.

Hey @Apenny78 , sorry about trouble. Could you DM me your FordPass username (email), VIN and the app version? 🙏

Lu - FordPass Product Manager

AP
Learner Driver

Please send TestFlight to antnygirl@gmail.com