New 5.0 Update: App doesn't get past blank white screen

[brysonadcock]

I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what. 

I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers? 

[jenmdrjt]

my app still does not work after the update. It shows that my vehicle is on and it’s not even on. 

So I can’t Start my car with the app

[jenmdrjt]

I did the update and the app is still not working. It keeps saying that my vehicle is on and it’s not. When I try to swipe it to turn off the vehicle when it’s not even on, it gives me an error. 

[alebos23]

Hi Lu, I'm still having an issue where the app will say my 2017 Escape is running while it is not. Swiping to turn off the vehicle just gives an error message. I uninstalled/reinstalled the app today with the new update to no avail.

[Graniello]

Philgraniello@msn.com

Graniello

1FMDE5BH9MLB06224

white screen on ford pass

[Myway]

I have deleted my app 3 times and it’s still not working