Err Mach-E not supplying data to Ford Pass APP - don't know where to start

[tallguyuk98]

This could be complicated!!!!

Octopus Intelligent - Controlling Charging - not a single issue since switch in April
Have a Dash Cam with USB splitter plugged into mirror power supply - no issue since purchase late May 2023

Charged Vehicle without Issue Wednesday 9th Aug

Received Ford Power up 4.2.1.2 Sometime on the 10th Aug

Plugged into charge approx. 7pm 13th Aug - went to bed assuming all was well

went to car at 6:30 this morning - Electrical System Drain - Service required amber/yellow warning

Message from Octopus App - cant control vehicle

Charging stopped at 2 am

Vehicle will not communicate charge status or update location to the ford pass app

is this an issue with the power up?

how do I reset and start again? - especially with the Octopus app and API

[tallguyuk98]

P.S. - is there a way to see what 3rd party APIs have permissions or access to my MACH-E

[tallguyuk98]

Quick Update - as directed by Fordpass tech support on the phone, Have done a Fordpass delete, wait an hour and reinstall and log on, as well as a Fordpass connection reset in car - still hasn't fixed the wrong charge status or location about 28miles wrong