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App just loading

Kezza
New Driver

07CFCBD7-A0DE-4948-BC5D-600BDA188C7A.pngHey I’ve just got my new Ford and was told to download the app. I’ve put in my login details and it just keeps loading, I clear it and try again but it’s just the Ford symbol, and won’t let me do anything.  Any suggestions?? 

1 ACCEPTED SOLUTION

Ikenna
Community Manager
Community Manager

Hello @Kezza @Stevepuma, our latest app update 4.24 was released a few days ago and solved this issue. Could you please let me know if this works for you?

Community Moderator

View solution in original post

5 REPLIES 5

Ikenna
Community Manager
Community Manager

Hey @Stevepuma @Kezza, the team is currently working on a fix for this for the app. It seems to be mostly iPhones that are affected. You can still use the website to access your account and add your new vehicle. 

Community Moderator