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Ford Power-Up Software Update 6 Released (Updated April 30)

We are now beginning the roll out of Ford Power-Up 6 software updates to our customers in Europe. Details of which can be found later in this post. Please read this first for Ford Power-Up 6 To ensure a smooth delivery of these updates we strongly re...

Rob by Staff
  • 118473 Views
  • 323 replies
  • 35 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 13894 Views
  • 75 replies
  • 6 kudos

Welcome to our new members!

Thank you to all the new members who have recently joined. Please take a look around and ask any FordPass questions within the Chat area. Tips and guidelines can be found on the 'Getting Started' section of the home page If anything isn't clear, you ...

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Darren by Community Manager
  • 13919 Views
  • 2 replies
  • 10 kudos

Removing a vehicle permanently from FordPass account

HI,I have replaced my MY21 Mach-e with a MY23 Mach-e. I can delete the MY21 from my FordPass account, but the next time I do login again, the old vehicle reappears (I assume based on the online order entry for the MY21). What do I need to do to perma...

Pony23 by Learner Driver
  • 664 Views
  • 0 replies
  • 0 kudos

Mach e not starting after update failed

Hello, we have only had our car for about a month so we are still learning about it and it said it was going to do an update at 1am but the car would not start. We selected to do the update now thinking that would resolve the issue but the car still ...

pbscomo by Learner Driver
  • 677 Views
  • 1 replies
  • 0 kudos

Remote Start & Rear Screen Defrost

When I use remote start through fordpass the front windscreen defrosts and the steering wheel & heated seats come on, however the rear screen does not defrost unless you manually press the button on the screen once in the car and the passenger heated...

Davcas by Experienced Driver
  • 1863 Views
  • 3 replies
  • 0 kudos

Resolved! Fordpass removal of functionality

I'm a bit confused about today's announcement of the removal of Journeys, Find "Fuel" and Send Destination. The announcement says it will allow for development of "Exciting New Features" all of which are already there as far as I can see. This leaves...

Vehicle Images?

Hey! It would be great to have an image of my Vehicle in FordPass rather than just the text! is it possible to add my own image? Or have an official one from Ford Added to the account when I add my vehicle? Thanks!

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JamesB by Learner Driver
  • 3203 Views
  • 1 replies
  • 2 kudos