New 5.0 Update: App doesn't get past blank white screen

[brysonadcock]

I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what. 

I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers? 

[lu]

Hey @GreatLakes50 , I just sent you a DM. You could reply back to that one. 

You can access all your DM through the envelope icon on the top right of this site. 🙏

[Wiz]

Same

Did the Sync 3 update, soft and master reset. On Pass 5.0 did the offload app, uninstall-reinstall, remove and add vehicle… can't think of anything else. Any help is appreciated 😞

[Prags1]

I am having a similar issue as well. My screen is not blank but I can not get the Welcome to the New Ford A... to go away. I have restarted the app, uninstalled it and turned off the phone.

I use my app a lot to start the truck in the summer.

Please advise.

 

[Firechief510]

I also have white screen, what is the fix

[Cat223663]

I'm experiencing this issue as well.  Has anyone had any luck getting this fixed?