New 5.0 Update: App doesn't get past blank white screen

[brysonadcock]

I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what. 

I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers? 

[Juankanuto]

please dm me too @lu  

[ll-escape]

Lu - similar problem for me in that the app always states the car is in remote start mode (as in already started from the app). Recently updated to the latest product build of Sync 3 via a USB update. Running v5.01 on apple iOS 17.5.1. 

[GreatLakes50]

Any luck with this? I still get this when I open the app

[lu]

Hey @GreatLakes50, we might have a fix for the remote commands not loading issue you are experiencing. Could you DM me your FP account and VIN? 

[GreatLakes50]

How do I DM you? I don't see that option. Can you provide me with an email?