Ford Power-Up 4 and Ford Power-Up 5 Released (Updated March 4)

[Rob]

We are now rolling out Ford Power-Up 4 and 5 software updates to our customers in Europe.  Details of these can be found later in this post.

Please read this first

To ensure a smooth delivery of these updates we strongly recommend:

1. Please check your ‘Automatic Software Updates’ setting.  If you haven’t already done so, I recommend you switch this ‘on’.  To do this select the vehicle icon on your SYNC 4A screen > Settings > System Updates > Automatic Updates and turn this ON. This will help ensure that your vehicle is always up to date and ready for future updates.  If you choose to leave this option off, you will still be notified of each software update at which point you can accept or decline it. However, if you decline or defer a software update, or the notification expires, please note you will not receive any further updates until that update has been accepted.

2. Mach-E, Ranger & Bronco only. Some of our updates may require your vehicle to be switched-off, locked and not be used for a short period while a software update is installed.  Please go to your SYNC 4A screen > Settings > System Updates > Recurring Update Schedule and select a convenient time every day when your vehicle can be updated. If your vehicle is in use at any of those times, don’t worry, the installation will be postponed to the next available day and time in your schedule.

The following is also very important to ensure undisrupted delivery:

3. All of the Ford Power-Up Software Updates in this thread must be completed over-the-air and not via a Dealer or the Dealer tool.  Ford Power-Up Software Updates are always the most up-to date software versions available and having them delivered over-the-air ensures that you will continue to receive future updates smoothly.

4. We have been made aware of various spurious advice being given on various internet sites and discussion pages in relation to the successful downloading and installation of Ford Power-Up software updates.  In many instances, this advice may not have been provided by Ford or directly sanctioned by us, may have been incorrectly presented and be inaccurate, may require specific repair procedures to be followed, and may if improperly applied result in damage to your vehicle and future concerns in receiving software updates.  We strongly advise you to only follow advice provided directly by Ford or a Ford Authorised Repairer.

We deploy updates, when they become available, in batches across a period of time.  The vehicles selected for each batch will be chosen at random, so please don’t worry if you see someone online receive an update before you do, we haven’t forgotten you! It may take a few weeks for your updates to start arriving and there may also be a few weeks or more between each update.  Your car will need to be driven regularly in order to receive all of the updates, if you are away on your holidays or business without your car it’ll be alright and the updates will resume once you are back home and on the road again.

With the many factors involved in deploying software updates to a vehicle, in a small number of cases, it may take more than one attempt to successfully deploy an update.  If you do happen to receive an unsuccessful update please don’t panic, we will manage these situations remotely and ensure re-deployment happens, you won’t need to do anything.

Ford Power-Up Software Update 4 & 5 Summary

Please note:  Different vehicles and different model years may receive different updates due to different SYNC 4 systems and different vehicle content.

Many updates are background updates. You will not notice any difference in your vehicle following these particular updates. These are essential to the continued smooth running of your vehicle’s connectivity, over-the-air functionality, and digital products and services such as FordPass.  They must all be installed in order to receive any subsequent updates and new features.

21MY Mustang Mach-E

Ford Power-Up 4.2.1.2 – Background updates

Ford Power-Up 4.2.2.1 – SYNC UI, Games, iACC tolerances (See final section)

Ford Power-Up 4.2.4 – Background updates 

Ford Power-Up 5.1.1 – Background updates 

Ford Power-Up 4 and 5 COMPLETED FOR THIS MY

22MY Mustang Mach-E

Ford Power-Up 4.2.1.2 – Background updates

Ford Power-Up 4.2.2.1 – SYNC UI, Games, iACC tolerances (See final section)

Ford Power-Up 4.2.4 – Background updates 

Ford Power-Up 5.1.1 – Background updates 

Ford Power-Up 4 and 5 COMPLETED FOR THIS MY

23MY Mustang Mach-E

Ford Power-Up 4.1.2.1 – Background updates

Ford Power-Up 4.1.2.2 – SYNC camera icon in header bar

Ford Power-Up 4.2.1 – Background updates

Note:  Please check your Automatic Software Update Settings after 4.2.1.

Ford Power-Up 4.2.2.2 – Background updates

Ford Power-Up 4.2.4 – Background updates

Ford Power-Up 5.1.1 – Background updates

Ford Power-Up 4 and 5 COMPLETED FOR THIS MY

22.5MY Focus with SYNC 4

Ford Power-Up 4.2.1 – Background updates

Ford Power-Up 4.2.2 - Minor updates to OTA settings and Apple Airplay in SYNC 

Ford Power-Up 4.2.4 – Background updates 

Ford Power-Up 4 and 5 COMPLETED FOR THIS MY (There were no Ford Power-Up 5 updates)

23.25MY Focus with SYNC 4

Ford Power-Up 4.2.1 – Background updates

Ford Power-Up 23-PU2001-PR-FX – SYNC update to improve large file handling

22.5MY Transit with SYNC 4

Ford Power-Up 4.2.1 – Background updates

23.25MY Transit with SYNC 4

Ford Power-Up 4.2.1 – Background updates

23.25MY Bronco  

Ford Power-Up 4.2.1.1 – Background updates

Ford Power-Up 4.2.1.2 - Background Updates

Ford Power-Up 4.2.2.1 - SYNC update to improve large file handling *NEW

Ford Power-Up 4.2.2.3 - Minor updates to SYNC *NEW

Ford Power-Up 4.2.3 - Background updates *NEW

Ford Power-Up 4 and 5 COMPLETED FOR THIS MY (There were no Ford Power-Up 5 updates)

Ford Power-Up 3 details can be found HERE

Ford Power-Up Software Update 4 & 5 Details

For easier reading, I’m excluding background updates and am only providing details of software updates with notable driver content.  

See summary above for applicable vehicles for each Ford Power-Up

Ford Power-Up 4.2.2.1

Ford Power-Up 4.2.2.1 brings several significant updates to SYNC:

• 2 new games:  Bridge Battle and Parking Lot.
• A new modern design for your user interface.  This includes:
• Control of cabin temperature, fan speed and heated seats using the volume knob.
• Refinements to the home screen to improve navigation of the screen.
• New Status Bar icons to help you find selected features more easily.
• Consolidated settings and Controls to more easily select, for example, drive modes.
• Personal Profile, easily accessible from the status bar.
• Improvements to the Software Update feature to enable more flexible scheduling.
• Revisions to iACC tolerance settings, following changes made in Ford Power-Up 3

Please note:  As this is a major update to SYNC, you may find a small number of settings reverting to default.  These may include your drive modes and automatic folding mirrors.  I would recommend that after this update, you check that these settings are as you require them.

[VilhenaChen]

Hey @Rob thanks for the info, but hás you can read here, no dealer/garage ir support is able to help or tell something about it. There are reporta that are changing the APIM and some time after the problems come again...

If the Dev team needs more Proof Im able to Record and send more prrofs, but at this time i think they havw enhougj info. We need a bater support for this, we paid more than 30/40k euros for the car and now we a have a REALLY BUGGY firmware, and many of us pay monthly for the Naviagtion wich is not Working as exlxpected...

Please push this to management teams, this needs to BE addressed ASAP

[robi10101298]

I don't think it'll be ever addressed since we're having this problem for almost 1 year and ford doesn't even care about this.

Since Focus will be soon not being sold, they don't have the benefit to fix this issue 

[VilhenaChen]

Still 1 year of production, lots of focus Will be sold with this problem??? I hope they address this, they need to deliver support for 10 years i believe on Europe. So if the software os buggy hás hell, weecan report this to the press and to the Europe Council, wich Will not be good to Ford... Hope @Rob can escalate this FAST to management, this needs a FIX ASAP

[josefigmar]

I am dissapointed by this reply. Nothing new about the issue is being said. I work in the software industry, that is why I can't understand how bad Ford is managing this situation in the communication and most importantly technically solving the issue. A hotfix should have been applied months ago or at least, a rollback to the previous version. This is unnaceptable and the worst part is that by your message it is clear that you guys are not even aware of the  problem at this point (several months have now passed since the firsts reports have been written here).

[Daz-Focus]

There aware, Acknowledging it is accepting liability. 

Its easier to send everyone to garages which will cost Ford more money to pay garages that just apply a hot fix.

Ford are zero interested in some cars I think. Especially the Focus which ends next year of production. 
Its just on the back burner to make and keep up with the Sync 4 on the focus. 

Ford are interested and will be updating all there new cars and be more focused on the Electric Car work to ensure they’re not fined by the EU for not meeting targets. 

I’ve mentioned time and time again over the complaints and updates I’ve been adding for 6 months.  Rollback, software update etc. but it’s always take it to garage, lodge a problem. I don’t have time to be driving a from garages. I can’t keep affording to take time of. 

it’s never been difficult to think, err software released broke it. Software must be at fault. 

I just don’t get it. Really don’t.