Early Access / Intelligent Range

[MachEbh]

@Jack 

You have been very helpful for me in the past, hoping you can help me resolve this or point me to the correct person/team.  I am in Early Access a while ago accepted the Intelligent Range update.  It has been nothing but trouble for me. I live in San Diego which does not have extreme weather.  Since the Intelligent Range update I receive a pop up when i drive, no matter what the weather is here, which is usually in the 70’s F, that removes between 50 and 70 miles of range.  I opted out of the Intelligent Range program, but whatever it left inside my car is still there.  I have been trying and trying and trying to find someone who can help me.  The Early Access team is a ghost as far as I can tell, no phone number, no email address, etc.  

My daily commute is about 17 miles each way.  In the morning, I usually get over 4.1 mi/kWh with a temperature in the high 60’s /low 70’s F.  On the return trip I usually get about 3.1 mi/kWh.  There is no way that my range should drop 50-70 miles.  I have been resetting the range history each time I get in the car.  I understand that my style of driving/speed can affect my range, but I can’t start out 50-70 miles lower for no reason.  At a 90% charge with the range reset I get between 270-280 miles, which is what I would expect for the extended battery.

Can you please either help me or point me to someone or a team that can?  

I would very much appreciate it.  This is very frustrating for such an awesome vehicle.

Thanks.

[Jack]

Hello again @MachEbh 

though I don't own this piece of functionality I am committed to ensuring that our valued customers get the best from their vehicles. Leave this one with me, I will at the very least get you a name of someone that you can contact and discuss your issue with. Hopefully through to resolution... hang tight and I'll get back to you

Jack 

[MachEbh]

Sure appreciate it, thanks.

[Jack · Accepted solution]

Hey @MachEbh, 

This should have been dealt with now and your intelligent range has been turned off

Jack 

[MachEbh]

Jack, thanks for the follow up.  The last few days I haven’t seen the range adjustment, so I believe it is in fact turned off.   Thanks.