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Ford Power-Up Software Update 6 Released (Updated April 30)

We are now beginning the roll out of Ford Power-Up 6 software updates to our customers in Europe. Details of which can be found later in this post. Please read this first for Ford Power-Up 6 To ensure a smooth delivery of these updates we strongly re...

Rob by Staff
  • 113887 Views
  • 314 replies
  • 35 kudos

Resolved! Intelligent Octopus Tariff – Mach-E integration

Hi all,We know there has been a lot of talk around the Intelligent Octopus tariff and integrations with FordPass. We have been working behind the scenes with Octopus to produce a solution as we understand that it is frustrating to you. For those affe...

Darren by Community Manager
  • 13378 Views
  • 75 replies
  • 6 kudos

Welcome to our new members!

Thank you to all the new members who have recently joined. Please take a look around and ask any FordPass questions within the Chat area. Tips and guidelines can be found on the 'Getting Started' section of the home page If anything isn't clear, you ...

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Darren by Community Manager
  • 13907 Views
  • 2 replies
  • 9 kudos

Resolved! New fordpass app for android?

Hey @Ikenna ?Is there a new fordpass app out for android? Wife got a notification in the app (i didn't) about a new app. RegardsA happy mach-e owner

Denmic79 by Skilled Driver
  • 839 Views
  • 1 replies
  • 0 kudos

FordPass app not letting me stop charge

The last week or so I have been having issue with my FordPass app and being able to stop my car charging via the app.I am on octopus intelligent so previously I have plugged my car to charge and stopped my car charging manually via the FordPass app w...

Mashy by Learner Driver
  • 282 Views
  • 1 replies
  • 0 kudos

Fordpass won't activate

Kuga 2023 PHEV - had it for 4 months now and loving it except the app. App worked fine until about 2 weeks ago. It then started randomly changing charging times and schedules. So I deleted the app with the intention to reinstall and hoped all would r...

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GK by Learner Driver
  • 222 Views
  • 2 replies
  • 0 kudos

Departure Times not showing in FordPass App - Mach-e

2023 Mach-e, Departure Times button not showing on FordPass App. Restarted app. Deleted app and all data, re-downloaded/installed app, reconnected phone as key, etc. Done it all. Still cannot get the departure times button to show. Any ideas? Departu...

eltonjf by Visitor
  • 180 Views
  • 0 replies
  • 0 kudos

FordPass isn't responding... for a lot.

  Home page works fine. Able to start/stop lock/unlock. But when I go to charging details I get the connectivity error. The logs are the same way. I have reset everything from the app, the car connectivity, the 12v battery. I have literally done ever...

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Mach-Ez by Learner Driver
  • 288 Views
  • 1 replies
  • 0 kudos