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Remote start Mach E

Chrisw
New Driver
‎26 January 2022 08:05 8
Status: New

It would be useful to be able to use the remote start feature on the Mach E when it has been parked overnight and not been on charge. As the vehicle goes into sleep mode currently this can't be done without going out to the car and waking up manually. 

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63 Comments
Ikenna
Community Manager
Community Manager
‎26 January 2022 10:17 10
‎26 January 2022 10:17 10

Hi @Chrisw welcome to the Community 😊!

Remote Start should work if your car has sufficient charge and hasn't been dormant for a while. We'll look into this for you and come back with an answer or we may need to get some more information from you to help. 

Chrisw
New Driver
‎26 January 2022 04:29 16
‎26 January 2022 04:29 16

Hi @Ikenna that's for the quick response, it happens after the vehicle has been locked for about 60 mins regardless of charge level

When the vehicle is on charge it doesn't go to sleep. 

chris200100
Community Legend
‎26 January 2022 10:37 22
‎26 January 2022 10:37 22

@Chrisw, I can remote start my Mach e after it’s been left for over 8hr and not on charge, I regularly use it to defrost the car when I’m finishing work. 

maybe check all the settings in the car as you can adjust the length of time it runs for also I do have to hold the remote start in the app for it to work. 

Ikenna
Community Manager
Community Manager
‎27 January 2022 09:25 9
‎27 January 2022 09:25 9

Hi @Chrisw  thanks for the response, I'll pass this on too to help get an answer. 

MikeC
Experienced Driver
‎27 January 2022 09:43 9
‎27 January 2022 09:43 9

I must apologise. I posted an comment on Chrisw’s Remote Start Mach-e idea in error. My comment is an idea (button in the FordPass App to open the bonnet) and I posted it in the wrong place. Apologises again so please remove it from the comments.

BTW Chrisw’s idea is a must 👍

Ikenna
Community Manager
Community Manager
‎27 January 2022 01:45 13
‎27 January 2022 01:45 13

Hi @Chrisw we're looking into this for you and will need some more information. I'll DM you with some instructions. 

Chrisw
New Driver
‎28 January 2022 02:42 14
‎28 January 2022 02:42 14

Hi @Ikenna, how do I see/respond to private messages on here, sorry new to this

Ikenna
Community Manager
Community Manager
‎28 January 2022 02:51 14
‎28 January 2022 02:51 14

Hey @Chrisw, no worries. Look at the top right corner of the page, there should be an envelope for you to click on. 

Chrisw
New Driver
‎02 February 2022 09:12 21
‎02 February 2022 09:12 21

Hi @Ikenna I've sent you the details across this evening.

Thanks 

jonno70
New Driver
‎03 February 2022 07:25 7
‎03 February 2022 07:25 7

I have exactly the same problem, my car goes in to deep sleep after about 30minutes. I called Tech support and they couldn’t sort it. So it’s going back to the dealer next week to have it investigated. 

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