New 5.0 Update: App doesn't get past blank white screen

[brysonadcock]

I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what. 

I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers? 

[lorianne123]

Hello Lu, despite the update my screen is still just white. What should I do now? 

[lu]

Hey, so sorry about the trouble. If the issue still persists for you, could you please DM me your VIN and FP account?

[Firechief510]

Still white page, after opening and "Lets Go"  I don't see where to DM you just reply. Deleted and downloaded the app again.

[lu]

Hey @Firechief510 , to send a DM, you could tap on the hyperlink of the person's name. Once you are on that person's profile page, there is a "Send a Message" button in the top section. 

I just sent you a DM. You could reply back to that one. 

You can access all your existing DM through the envelope icon on the top right of this site. 🙏

[lorianne123]

Just sent. Thanks