on 28 May 2024 06:25 18
I tried using the FordPass app for the first time since the update was installed. I was met with a prompt to restart the app to get the required updates. So I did but now when I open the app, I am met with a blank white screen. I've tried uninstalling and reinstalling the app, and restarting my phone, but get the white screen every time no matter what.
I see others have commented on this issue in the past couple days but saw no official resolution or suggestions on how to first the issue. Has anyone gotten a response to this issue from Ford Support or the developers?
Solved! Go to Solution.
30 May 2024 02:29 14 - edited 30 May 2024 02:30 14
Hey all, we've just published a hotfix for iOS users with FP 5.0.1 in the app store a bit earlier today. Please upgrade to the latest version and give it a try. If the issue still persists for you, could you please DM me your VIN and FP account?
on 31 May 2024 02:26 2
Hello Lu, despite the update my screen is still just white. What should I do now?
on 31 May 2024 02:31 2
Hey, so sorry about the trouble. If the issue still persists for you, could you please DM me your VIN and FP account?
on 31 May 2024 01:18 13
Still white page, after opening and "Lets Go" I don't see where to DM you just reply. Deleted and downloaded the app again.
on 31 May 2024 02:12 14
Hey @Firechief510 , to send a DM, you could tap on the hyperlink of the person's name. Once you are on that person's profile page, there is a "Send a Message" button in the top section.
I just sent you a DM. You could reply back to that one.
You can access all your existing DM through the envelope icon on the top right of this site. 🙏
on 31 May 2024 06:21 18
Just sent. Thanks