Help - FordPass Community

What should I do if I buy a second-hand vehicle and it's still linked to the previous owner's FordPass app?

Question What should I do if I buy a second-hand vehicle and it's still linked to the previous owner's FordPass app? Answer You can perform a Master Reset which will restore the infotainment system back to factory settings. This will allow you to lin...

What should I do if I want to sell my vehicle?

Question What should I do if I want to sell my vehicle? Answer If you plan on selling your vehicle, please perform a Master Reset in your vehicle. Watch this how-to film for detailed instructions: https://www.ford.co.uk/owner/resources-and-support/ho...

How do I remove access from someone?

Question How do I remove access from someone? Answer You can remove access by performing a Connectivity Reset, or a Master Reset that will set everything back to factory settings and will remove any existing users. Watch this how-to film for detailed...

Can there be multiple FordPass users for a vehicle?

Question Can there be multiple FordPass users for a vehicle? Answer Yes, you can have multiple FordPass users for a vehicle. Additional users need to enter the vehicle's unique Vehicle Identification Number (VIN) into their FordPass app. If the vehic...

I need more help. Who can I contact?

Question I need more help. Who can I contact? Answer If you need more help you can get in touch with a FordPass Guide via the 'Help' Page on FordPass. Click on 'More', then 'Help' and you will be able to LiveChat or call a Guide. Contacting the Guide...