Help - FordPass Community

FordPass and FordPass Connect: What Is the Difference?

Question FordPass and FordPass Connect: What Is the Difference? Answer FordPass is an ‘App’ that you can download on your smart phones. FordPass Connect is a modem that is embedded within a Ford vehicle to connect your vehicle to the internet and pro...

How do I remove access from someone?

Question How do I remove access from someone? Answer You can remove access by performing a Connectivity Reset, or alternatively a Master Reset that will set everything back to factory settings and will remove any existing users.

What should I do if I want to sell my vehicle?

Question What should I do if I want to sell my vehicle? Answer If you plan on selling your vehicle, please perform a Master Reset in your vehicle. Watch this how-to film for detailed instructions:

Activating a second hand connected Ford

Question What should I do if I buy a second hand vehicle and the vehicle is still connected to the previous owner's FordPass or FordPass Pro app? Answer Please perform a Master Reset which will restore the infotainment system back to factory settings...