Help - FordPass Community

My Journeys aren't recording correctly, what steps can I take?

Question My Journeys aren't recording correctly, what steps can I take? Answer The first thing you should try is to check the settings in the FordPass App. Go to 'Account', then 'Settings', and then 'Journey Recording'. We recommend setting your Jour...

How do I set up My Journeys?

Question How do I set up My Journeys? Answer You can use the My Journeys feature in the FordPass App by tapping 'Account', then 'Settings', then 'Journey Recording'. Here you will be able to turn on Journey recording and explore the various settings ...

I'm an Android Auto user so the My Journeys feature does not record record.

Question I'm an Android Auto user so the My Journeys feature does not record record. Answer If you established an AppLink connection prior to setting up Android Auto, your journeys should still record. If you haven't done this, disable Android Auto o...

What do I do if FordPass doesn't appear in the 'Mobile apps' section of my vehicle's SYNC touchscreen?

Question What do I do if FordPass doesn't appear in the 'Mobile apps' section of my vehicle's SYNC touchscreen? Answer If you have FordPass installed on your phone and your vehicle has been added, then it should connect to your car via AppLink. If th...

How do I tell if FordPass is connected through Applink?

Question How do I tell if FordPass is connected through Applink? Answer This can be checked by selecting 'Mobile apps' at the bottom of your vehicle's SYNC touchscreen, and then selecting the FordPass tile. If AppLink is connected, the FordPass menu ...