Help - FordPass Community

What do I do if FordPass doesn't appear in the 'Mobile apps' section of my vehicle's SYNC touchscreen?

Question What do I do if FordPass doesn't appear in the 'Mobile apps' section of my vehicle's SYNC touchscreen? Answer If you have FordPass installed on your phone and your vehicle has been added, then it should connect to your car via AppLink. If th...

How do I tell if FordPass is connected through Applink?

Question How do I tell if FordPass is connected through Applink? Answer This can be checked by selecting 'Mobile apps' at the bottom of your vehicle's SYNC touchscreen and then selecting the FordPass tile. If AppLink is connected, the FordPass menu w...

My Journeys aren't recording correctly, what steps can I take?

Question My Journeys aren't recording correctly, what steps can I take? Answer The first thing you should try is to check the settings in the FordPass App. Go to 'Account', then 'Settings', and then 'Journey Recording'. We recommend setting your Jour...

How do I set up My Journeys?

Question How do I set up My Journeys? Answer You can use the My Journeys feature in the FordPass App by tapping 'Account', then 'Settings', then 'Journey Recording'. Here you will be able to turn on Journey recording and explore the various settings ...

How can I perform a Master Reset?

Question How can I perform a Master Reset? Answer The Master Reset is used for returning your infotainment system back to factory settings. Watch this how-to film for detailed instructions: https://www.ford.co.uk/owner/resources-and-support/how-to-vi...